Question 1

What is your minimum order quantity?

Accepted Answer

MOQ depends on the format. Folding cartons usually start lower than rigid presentations, while pouches and cups generally need higher launch volumes. We can guide you to the most practical structure for your quantity.

Question 2

How fast can I get a quote?

Accepted Answer

Standard quote requests are targeted for reply within 24 business hours. If anything is unclear, we follow up quickly rather than sending a vague estimate.

Question 3

Do you help with dielines and artwork?

Accepted Answer

Yes. We support dielines, structure guidance, and basic artwork review as part of the quoting process so you do not have to solve the packaging spec alone.

Question 4

Do you ship to the United States and Canada?

Accepted Answer

Yes. UPG is structured around US and Canada delivery and quotes with shipping practicality in mind.

Question 5

Can I order custom sizes?

Accepted Answer

Yes. All core product families support custom sizing, subject to the structure, material limits, and project use case.

Question 6

Do you offer samples?

Accepted Answer

Sample routes depend on the product, timeline, and project stage. We can review physical sample options during quoting.

Question 7

Can you handle cosmetics packaging?

Accepted Answer

Yes. Cosmetics is the primary category built into the current site architecture, including skincare, serum, lipstick, perfume, PR kits, and subscription packaging.

Question 8

Do you provide instant pricing online?

Accepted Answer

No. UPG is quote-led because the real price depends on structure, finish, quantity, materials, and the delivery path.

Question 9

How do you handle food-contact projects?

Accepted Answer

Food-contact work still requires intended end-use review during quoting so the correct material path and supplier documentation can be confirmed.

Frequently Asked Questions

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